Set Call Forwarding Prompt

By default, when the PBX is forwarding an incoming call to another number, the PBX will play the call forwarding prompt “please hold when I try to locate the person you are calling”, and then play the MoH music when the caller is waiting. You can disable the call forwarding prompt and change the MoH music to a normal ring tone. In this way, the caller will not realize that the call is forwarded.

  1. Go to Settings > PBX > Voice Prompts > Prompt Preference.
  2. Unselect the checkbox of Play Call Forwarding Prompt.
  3. In the Music on Hold for Call Forwarding drop-down list, select Ringing Tone.
  1. Click “Save” and then “Apply” at the top right of your screen to complete this setting.

Activate/Deactivate Call Forwarding

Extension users can dial Call Forwarding feature codes on their phones to activate or deactivate Call Forwarding function.

Below are the default call forwarding feature codes and the description of how to use the feature codes.

CodeActionExample
*71Activate call forwarding ALWAYSDial *71 to forward all calls to voicemail.Dial *716000 to forward all calls to extension 6000.
*071Deactivate call forwarding ALWAYSDial *071 to deactivate call forwarding ALWAYS.
*72Activate call forwarding WHEN BUSYDial *72 to forward calls (when the user is busy) to voicemail.Dial *726000 to forward calls (when the user is busy) to extension 6000.
*072Deactivate call forwarding WHEN BUSYDial *072 to deactivate call forwarding WHEN BUSY.
*73Activate call forwarding NO ANSWERDial *73 to forward calls (when the user doesn’t answer) to voicemail.Dial *736000 to forward calls ((when the user doesn’t answer) to extension 6000.
*073Deactivate call forwarding NO ANSWERDial *073 to deactivate call forwarding NO ANSWER.