System Prompt

The default system prompt language is English. You can change the global system prompt, and if an extension user works in a foreign language, you can set a different system prompt for the user.

Change System Prompt

Yeastar have stored all the supported system prompts online. You can check the supported system prompts on the PBX web page, and download an online system prompt file, then change to the desired system prompt.

1. Go to Settings > PBX > Voice Prompts > System Prompt.
2. Click Download Online Prompt.

On the Download Online Prompt page, select your desired system prompt, click

to download the file.After the file is downloaded, you can see the system prompt in Prompt List.

Set the downloaded system prompt as the default system prompt.

1. Click Save and Apply.

Customize System Prompt

You can upload your own system prompts to the PBX, so that users can hear the customized system prompts.

Contact Yeastar support to record your own system prompts.

1. Go to Settings > PBX > Voice Prompts > System Prompt.
2. In the Upload System Prompts section, click Browse to choose the system prompt file.Note: Upload the .tar file that is provided by Yeastar, or the system prompt won't work.

Click Upload.If the file is uploaded successfully, you can see the prompt file in the Prompt List.

1. Set the uploaded system prompt as the default system prompt.

1. Click Save and Apply.

Change an Extension's System Prompt

If a user works in a foreign language, you can set a different system prompt for the extension user.

1. Download a system prompt for the extension user.
2. Go to Settings > PBX > Voice Prompts > System Prompt.
3. Click Download Online Prompt.

On the Download Online Prompt page, select your desired system prompt, click

to download the file.After the file is downloaded, you can see the system prompt in Prompt List.

1. Go to Settings > PBX > Extensions, select the desire extension, click

.

1. On the Basic page, set the Prompt Language.

Music on Hold (MoH)

Music on Hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold.

The PBX has a default MoH playlist, you can add custom MoH playlists.

Note: The default MoH files are distributed under the Creative Commons Attribution-ShareAlike3.0 license through explicit permission from their authors.

Add a Custom MoH Playlist with Local Audio Files

You can add a custom MoH playlist and upload local audio files to the PBX.

1. Log in to the PBX web interface, go to Settings > PBX > Voice Prompts > Music on Hold, click Create New Playlist.
2. Set up the playlist.

1. In the Name field, enter a name to help you identify the playlist.
2. In the Playlist Type drop-down list, select Local Audio.
3. In the Playlist Order drop-down list, decide whether to play the playlist randomly or alphabetically.
4. Upload audio files to the playlist.

1. Click Browse to choose an audio file from your local PC.Note: The uploaded file should meet the audio file requirements.
2. Click Upload.The audio file is uploaded.
3. Click Apply.
4. Repeat step3 to add another audio file.The uploaded audio files are displayed on the MoH list.

Add a Custom MoH Playlist with Streaming Music

You can create a custom MoH playlist, and add audio files by connecting to a live audio feed.

Procedure

1. Log in to the PBX web interface, go to Settings > PBX > Voice Prompts > Music on Hold, click Create New Playlist.
2. Set up the playlist.Note: You can create up to 3 MoH playlists with streaming music.

• Name: Enter a name to help you identify the playlist.
• Playlist Type: Select Streaming Music.
• Streaming Music URL: Enter the URL address of an existing streaming music playlist.Note: For Premier Business Audio users, you can click Go to Yeastar On Hold Music platform to generate MoH files and playlist, and get the URL address.

1. Click Save and Apply.

Change the MoH Playlist

To change the MoH playlist, you need to add a custom MoH playlist.

Prerequisites

Before changing the MoH playlist, you need to add a custom playlist.

• Add a Custom MoH Playlist with Local Audio Files
• Add a Custom MoH Playlist with Streaming Music

Procedure

1. Log in to the PBX web interface, go to Settings > PBX > Voice Prompts > Prompt Preference.
2. Select a MoH playlist from the drop-down list of Music On Hold.

Result

The PBX will play the selected MoH playlist when a user is held in a call.

Custom Prompt

The default voice prompts and announcements in the system are suitable for almost every situation.

However, you may want to use your own voice prompt to make it more meaningful and suitable for your case. In this case, you need to upload a custom prompt to the system or record a new prompt and apply it to the place you want to change.

Requirements of Custom Audio Files

You can upload your audio file to the PBX, the audio file should meet the following requirements.

Upload a Custom Prompt

1. Go to Settings > PBX > Voice Prompts > Custom Prompts, click Upload.
2. On the configuration page, click Browse to choose your audio file.

Note: The uploaded file should meet the audio file requirements.

1. Click Upload to start uploading the file.After the file is uploaded, you can see the file on the Custom Prompts page.

Record a Custom Prompt

You can use an extension to record custom prompts.

1. Go to Settings > PBX > Voice Prompts > Custom Prompts, click Record New.
2. On the configuration page, set the prompt name and select an extension to record the prompt.

1. Click Save.The selected extension will ring.
2. Record your prompt on the phone. When done, press the # key or hang up.
3. Refresh the Custom Prompts page, you can see the saved prompt file.

You can click

to play the prompt, and decide whether to save it or not. If you are not satisfied with the prompt, click

to record again.

Play a Custom Prompt

After you upload a custom prompt or record a custom prompt, you can select an extension to play the prompt.

Note: We recommend that you play your custom prompts before you apply the custom prompts to IVR, MoH, or other places.

1. Go to Settings > PBX > Voice Prompts > Custom Prompts.
2. In the Custom Prompts list, choose a prompt, click

.

1. On the configuration page, choose an extension to play the prompt.

1. Click Play.The selected extension will ring.
2. Pick up the phone to listen to the prompt.

Convert Audio Files via WavePad

WavePad is audio editing software, you can convert audio files via WavePad, then upload the audio files to your PBX.

1. Launch WavePad, open your audio file.
2. Click File > Save File As.

1. Set the Save as type to .wav or .gsm, click Save.
2. For the .wav type, set the encoder options according to the requirements of custom audio files, click OK.

Convert Audio Files Online

You can quickly convert your audio files via G711 File Converter online.

1. Visit g711.org.
2. Click Browse to upload your audio file.
3. Set the Output Format.We recommend BroadWorks Classic or Asterisk Standard.
4. Click Submit to start converting the file.

Set Prompts for Failed Calls

A user may fail to make outbound calls due to many reasons, such as the trunk is busy, no trunk available, or invalid number. You can set different prompts to inform the user why the call fails.

1. Go to Settings > PBX > Voice Prompts > Prompt Preference.
2. Set the prompts for different type of failed calls.

• Invalid Phone Number Prompt: The PBX will play the prompt when the dialed number is invalid.
• Busy Line Prompt: The PBX will play the prompt when the trunk used is busy.
• Dial Failure Prompt: The PBX will play the prompt if no trunk is available to call out.